WHO WE ARE:

Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.

Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges.

When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

ADDITIONAL REQUIREMENT FOR REMOTE POSITIONS:

For remote positions, all candidates must complete a video screen with our corporate recruiting team.

POSITION SUMMARY:

We are seeking a highly organized and technically grounded Integration Engineer to support Azure platform engineering workflows, with a focus on GitHub issue management, backlog coordination, and customer/community engagement. This fully remote role sits at the intersection of engineering, support, and program management—ensuring that issues, contributions, and escalations are efficiently triaged, routed, and resolved. You will play a critical role in maintaining operational excellence, documentation quality, and cross-team alignment across Azure-related repositories and services.

WHAT YOU WILL BE DOING:

• Perform daily GitHub issue triage, including classification, prioritization, and routing to appropriate engineering teams
• Maintain backlog hygiene, including labeling, categorization, and alignment to priority and severity
• Coordinate engineering ownership and follow-through on issues, pull requests, and community contributions
• Manage intake and tracking of customer escalations, ensuring visibility and timely resolution
• Act as a central point of coordination between engineering, support (CSS), and external contributors
• Own and maintain technical documentation, runbooks, and knowledge base content
• Track and support knowledge transfer and transition readiness across teams
• Improve operational processes to increase efficiency in issue resolution and communication flows

MINIMUM QUALIFICATIONS:

• Strong communication skills with the ability to engage both technical and non-technical stakeholders
• Hands-on experience with GitHub issue triage, backlog management, and PR coordination
• Proven ability in program coordination and stakeholder management across distributed teams
• Solid understanding of technical debugging fundamentals (logs, errors, issue reproduction)
• Experience owning and maintaining documentation and operational runbooks
• Ability to manage multiple priorities and drive issues to resolution

PREFFERED QUALIFICATIONS:

• Working knowledge of Microsoft Azure platform and services
• Background in Customer Support Services (CSS), support engineering, or technical operations
• Experience with Agile methodologies, including backlog grooming and sprint alignment
• Proficiency with Markdown, documentation tools, and wiki platforms
• Experience supporting open-source or community-driven repositories
• Preferred Microsoft Ecosystem experience (former FTE, or vendor)

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.