WHO WE ARE:

Beyondsoft Consulting, Inc. is a leading technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

POSITION SUMMARY:

We are seeking a Program Manager to support Microsoft APAC Customer Success Unit (CSU) by driving business program management, operations excellence, governance, and Rhythm of Business (ROB). This role is based in the Philippines and partners closely with CSAMs and cross-functional stakeholders to drive program execution, reporting, scorecard/KPI management, and continuous improvement under defined SOW/KPIs.

WHAT YOU WILL BE DOING:

• Collaborate with stakeholders (including CSAMs and CSU workstream owners) to understand business goals, priorities, and success measures.
• Identify opportunities to launch new programs/processes and enhance existing ones; assess risks, impacts, and mitigation plans.
• Partner with stakeholders to perform root-cause analysis, define program/process strategy, gather requirements, identify resource needs, and create project plans and targets.
• Plan, design, execute, and manage programs/processes end-to-end across the project lifecycle; produce collateral to incorporate stakeholder needs and ensure objectives are met.
• Land and execute programs/processes across APAC CSU and field teams; evangelize and drive stakeholder buy-in using available tools and platforms.
• Manage pilots and launches to ensure smooth implementation; proactively remove blockers via escalation and stakeholder alignment.
• Apply continuous improvement methods to simplify operations and improve clarity, readiness, and adoption.
• Own program governance: document process flows, controls, underlying systems, dependencies, and requirements needed for execution.
• Manage scorecards and KPIs; analyze gaps, identify drivers, and ensure corrective action plans (CAPs) are in place with stakeholders.
• Contribute to Monthly Business Reviews (MBRs) and run regular rhythms to surface best practices, gaps, and improvement actions.
• Prepare executive-ready reporting, insights, and communications across solution areas (e.g., Azure, Modern Work, Biz Apps, Support) to support ROB and leadership decision-making
• Support day-to-day operations and planning; attend key meetings, track action items, and ensure timely follow-through.
• Triage and manage incident/service escalation pipelines; provide assessments and route/escalate to meet agreed SLAs.
• Analyze incident and operational data to identify trends and insights and improve triage governance and operational health.
• Support continuity of business operations during periods of change or special circumstances through tactical execution of continuity plans.
• Develop and maintain SOPs, readiness documentation, and knowledge assets; deliver training or enablement as required.
• Create collateral (decks, newsletters, visuals, videos) to communicate CSU activities and program updates, aligning with review/approval processes.
• Leverage Microsoft tools (e.g., Excel, PowerPoint, Teams, Forms, Power Automate) to automate workflows, build forms/flow charts, and improve efficiency.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree or equivalent practical experience.
• 5+ years of experience in Program Management, Business Operations, Process Management, or PMO.
• Demonstrated experience managing cross-functional programs and stakeholders (APAC or regional exposure preferred).
• Strong experience with governance models, KPIs/scorecards, reporting rhythms (ROB/MBR), and operational execution.
• Proficiency with Microsoft tools (Excel, PowerPoint, Teams, Forms, Power Automate).
• Program and project management fundamentals (planning, execution, risk/issue management, stakeholder alignment).
• Data analysis and KPI-driven decision making; ability to identify gaps and drive corrective actions.
• Strong communication and stakeholder management skills; able to produce executive-ready materials.
• Ability to manage escalations and operate in a fast-paced environment with competing priorities.
• Strong documentation skills (SOPs, process flows, controls, and readiness assets).

PREFERRED QUALIFICATIONS:

• Experience supporting Customer Success (CSU/CSAM), Sales Operations, or Customer Success Operations.
• Experience with scorecard management, field request prioritization, and escalation/triage governance.
• Ability to automate or improve processes using Microsoft tools and low-code solutions.
• Familiarity with Microsoft business rhythms, stakeholder landscape, and cross-solution operating model.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.