WHO WE ARE:

Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.

Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges.

When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

ADDITIONAL REQUIREMENT FOR REMOTE POSITIONS:

For remote positions, all candidates must complete a video screen with our corporate recruiting team.

POSITION SUMMARY:

We are seeking a highly skilled Dynamics 365 Customer Engagement Cloud Solution Architect to design and deliver enterprise-scale customer engagement solutions. D365 CE expertise is a mandatory requirement for this role. Experience with Copilot for Sales, Power Platform, or SharePoint Online (SPOL) is considered a strong plus.

WHAT YOU WILL BE DOING:

• Lead end-to-end Dynamics 365 Customer Engagement implementations for enterprise customers.

• Provide deep functional and architectural guidance across Sales, Service, and customer-facing workloads.

• Translate business requirements into scalable and secure D365 CE solution designs.

• Define data model, security roles, integration, and extensibility strategies.

• Ensure performance, compliance, and operational readiness of CE workloads.

• Advise on adoption and integration of Copilot for Sales within Dynamics 365 and Microsoft 365.

• Leverage Power Platform to extend D365 CE through low-code apps, automation, and integrations.

• Utilize SharePoint Online for document management and collaboration scenarios integrated with D365 CE.

• Act as a trusted advisor to customers and account teams on customer engagement strategy.

• Provide technical leadership across Unified and Global Delivery engagements.

• Mentor team members and contribute to internal communities of practice.

• Continuously align skills with the Dynamics 365 and Copilot roadmap.

MINIMUM QUALIFICATIONS:

• Strong hands-on and architectural experience with Dynamics 365 Customer Engagement.
• Deep understanding of sales, service, and customer experience processes.
• Experience delivering enterprise CRM or customer engagement solutions.
• Ability to design secure, scalable, and user-centric architectures.
• 7+ years of experience in CRM, customer engagement, or solution architecture roles.

PREFERRED QUALIFICATIONS:

• Copilot for Sales implementation or advisory experience.

• Power Platform experience (Power Apps, Power Automate, Dataverse).

• SharePoint Online (SPOL) integration experience.

• Customer-facing consulting or CSA experience.

• Dynamics 365 Sales Functional Consultant Associate

• Dynamics 365 Customer Service Functional Consultant Associate

• Power Platform Solution Architect Expert

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.