WHO WE ARE:

Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.

Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges.

When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.

WHAT WE’RE ABOUT:
We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

POSITION SUMMARY:                                                                                                                                                         

Beyondsoft is seeking a Sr. Hardware Technician Lead to work on-site in Boise, ID. This position is part of a team focused on investigating top identified parts issues from the field. The hardware technician will install, test, and analyze parts to reproduce customer field issues. These issues will then be given priority and cost savings. The hardware repro team assists in this analysis by initially processing parts returned, reproducing customer complaints and building failure analysis breakdown summary for priority focus. Issues are more hardware intensive but firmware interaction and hardware timing with firmware is still considered. In addition to reproduction of hardware issues, there is a secondary function of troubleshooting steps and parts prediction for event codes, including testing, fault intrusion and reporting of differences.

WHAT YOU WILL BE DOING:

• Utilize information, duration and exploratory methods to reproduce original customer complaint and if possible specific failing mechanism.
• Ad hoc reporting support and analysis, as needed.
• Assist in analyzing initial warranty group data and relevant feedback in reproducibility of future hardware returns.
• Track down customer information or relevant data for return parts leading to root cause solution.
• Capture full unit/part return data and build final failure and part reproducibility breakdowns for Product Engineer and Program Managers.
• Assist in hardware teardowns and identifying specific component failures/captures when requested by CPE engineers.
• Test hardware countermeasure proposals when applicable.
• Track all hardware both onsite and offsite for shipping or recall processing
• Develop tools and systems to organize return data so that priority focus can take shape
• Diagnose event codes not found in documentation

MINIMUM QUALIFICATIONS:

• LaserJet product knowledge and Printer hardware/configuration background 
• Hardware testing background  
• Spreadsheet / data tracking / shipping 
• Ability to Provide/Update/Create documentation, templates, processes, and reporting 
• Ability to perform data/case analysis & mining 
• Effective communication skills 
• Ability to work effectively with cross-functional and cross-cultural teams 

 PREFERRED QUALIFICATIONS:

• Base Scripting / Tools

WHAT WE HAVE TO OFFER:

Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance.

• A competitive pay of $28-30/hr., depending on experience.
• 10 days per year of Paid Time Off (PTO).
• 8 paid holidays + 1 personal floating holiday.
• 401(k) retirement plan with company match.
• Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance.
• Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.